IMPLEMENTATION OF HUMAN RESOURCE MANAGEMENT AT PT PEGADAIAN KANTOR AREA PURWOKERTO

Abstract

This study aims to analyze the actual implementation of human resource management (HRM) operational functions at PT Pegadaian Kantor Area Purwokerto. The main focus of this study includes the implementation of employee training and development programs, performance management and evaluation processes, the design of strategic compensation plans, the provision of benefits, and the enforcement of ethics and legal compliance in the workplace. This study employs a qualitative approach. Data collection was conducted through observation, documentation, and in-depth interviews with informants using purposive sampling. The results of the study indicate that PT Pegadaian Kantor Area Purwokerto has implemented structured and integrated HRM operational functions through digital transformation. This is evidenced by the implementation of recruitmenttrack-based onboarding and hybrid learning training. Performance evaluations are conducted objectively by combining capability and operational aspects through the iLeads application, with all records integrated into the Human Capital Management System (HCMS) and Talent Management System (TMS). A strategic payroll system is implemented using position grading, wage zoning, and pay-for-performance. Meanwhile, ethics, legal compliance, and fair treatment are strictly enforced through the Be Comply application, the Whistleblowing System (WBS), and the Collective Labor Agreement (CLA), which is periodically updated in collaboration with the Labor Union. Overall, the interview results have addressed the research questions and objectives regarding the implementation of human resource management and performance appraisal at PT Pegadaian Kantor Area Purwokerto