THE POWER OF SELF EFFICACY ON NURSE PERFORMANCE PASCA-COVID-19: THE MODERATING ROLE OF EMPLOYEE ENGAGEMENT

Abstract

This study aims to analyze the effect of self-efficacy on nurse performance post-COVID-19 pandemic, moderated by employee engagement in university-affiliated hospitals in West Java. Self-efficacy and employee engagement are considered two internal factors that contribute to improving nurse performance post-COVID-19. This study uses a quantitative approach. Data were collected through questionnaires distributed to nurses working in hospitals managed by universities in West Java, including Muhammadiyah University Hospital Cirebon, Islamic University Hospital Bandung, Karsa Medika Hospital Superior Hospital, Christian University of Maranantha, and Padjajaran University Hospital. Then the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) based on 160 responses. The results showed that self-efficacy had a positive and significant effect on nurse performance. Likewise, employee engagement significantly moderated the relationship between self-efficacy and nurse performance. These findings highlight the importance of improving self-efficacy and promoting engagement among nurses to improve the quality of hospital services. Based on these results, it is recommended that hospital management develop training programs to strengthen nurses' self-efficacy and create a work environment that encourages continued engagement.