EFFECT OF TRANSACTIONAL LEADERSHIP, WORK-LIFE BALANCE AND INCENTIVES ON JOB SATISFACTION: MEDIATING ROLE OF WORK MOTIVATION AT BNI JAKARTA XYZ

Abstract

Employee job satisfaction in the banking sector is crucial, being influenced by leadership style, work-life balance, and incentive policies. This study examines the effect of transactional leadership style, work-life balance, and incentives on job satisfaction, with work motivation as a mediating variable, among employees of PT Bank Negara Indonesia (Persero) Tbk, Region Jakarta XYZ. A quantitative approach was adopted via a survey with a structured questionnaire. The sample comprised 167 employees selected using the Slovin formula. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results indicate that all three factors have a positive and significant effect on work motivation and job satisfaction. Furthermore, work motivation significantly mediates the effects of these factors on job satisfaction. These findings underscore the essential role of work motivation in strengthening the relationship between organizational factors and job satisfaction. This study offers practical implications for developing sustainable human resource management strategies. It also contributes to the HRM literature by providing empirical evidence of the mediating role of work motivation in linking transactional leadership, work-life balance, and incentives with job satisfaction.