IDENTIFICATION OF FACTORS INFLUENCING INFORMATION TECHNOLOGY CAPABILITIES ON COMPETITIVE ADVANTAGE IN MSMES: A SYSTEMATIC REVIEW OF LITERATURE

Abstract

Information technology is developing very rapidly and is widely used by SMEs in Indonesia. However, why is the role of information technology still not a factor that influences competitive advantage for SMEs? By taking 12 main articles that have been published in the Scopus, and Google Scholar taken from 2004 to 2021, researchers want to conduct systematic observations on the influence of information technology capability factors on competitive advantage in SMEs. Several studies have shown that the role of technological capabilities influences competitive advantage, but there are also research results that show that competitive advantage cannot be achieved through information technology capabilities. Through this article, researchers try to explain what information technology capability factors must be achieved by SMEs in order to have an influence on competitive advantage.